Morrisons Reviews

Polite and Helpful Staff: Generally, customers find the staff to be polite and helpful.

Local Presence: Morrisons has a strong local presence, which is appreciated by many customers.

Market Street Concept: The unique in-store concept, Market Street, offers a personalized shopping experience with various specialty counters.

Private Label Brands: Morrisons offers a wide range of private label products, which are generally more affordable and of high quality.

Online Presence and Partnerships: The company has expanded its e-commerce presence and partnered with Amazon for same-day grocery delivery, enhancing its online offerings.

Competitive Pricing: Morrisons offers competitive pricing on a wide range of products, including regular discounts and special offers.

Online Grocery Delivery: Morrisons provides online grocery delivery services, including same-day delivery through Amazon Prime Now, covering over 97% of UK postcodes.

Market Street Concept: The Market Street concept on Morrisons.com allows customers to find various specialty counters, such as butchers, fishmongers, bakers, and florists, providing a personalized shopping experience.

Private Label Brands: Morrisons offers a wide range of private label products, including the “M Signature” premium range, the “Nutmeg” clothing line, and the “Free From” range for customers with dietary restrictions.

Loyalty Program: The “Morrisons More” loyalty program provides personalized offers and rewards, encouraging repeat purchases and helping to build stronger relationships with customers.

Healthcare Cash Plan: Morrisons offers an exclusive healthcare cash plan with Sovereign Health Care, providing tax-free cashback on various health-related costs.

Flexible Benefits: The company provides a wide range of flexible, voluntary, and salary sacrifice benefits, including a holiday buy scheme, payroll giving, and life assurance scheme.

Wellbeing Support: Morrisons offers free and confidential wellbeing support through Vita Health, covering mental and physical health, financial, and homelife matters.

Digital GP Access: All colleagues have access to Aviva Digital GP for unlimited video consultations with an NHS-registered private GP or doctor.

Addiction Treatment: Morrisons partners with the UK Addiction Treatment Group to support colleagues with addiction and behavioral disorders.

Difficulty in Contacting Customer Service: Many customers have reported difficulty in contacting the customer service team, which can be frustrating.

Poor Customer Service: Some reviews highlight poor customer service, including unhelpful staff and long wait times on the phone.

Inventory Issues: There have been complaints about shelves being empty, especially for fresh products, and issues with the availability of certain items.

Quality Concerns: Some customers have reported finding old or expired products, such as bread, which can be a concern for food safety.

E-commerce Issues: There are also reports of technical issues and poor communication regarding order delivery times, leading to customer dissatisfaction.